Terms of Service

Please read these Terms of Service ('Terms', 'Terms of Service') carefully before placing orders on / using the https://www.thecasetales.com website (the 'Service') operated by casetales ('us', 'we', or 'our').

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, customers and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


NO cancellations and NO refunds once the order is paid. For more details, please check our <Cancellation Policy> page.


Generally, we do not accept returns, refunds, and/or exchanges. Please make sure that you have selected correct specifications and entered correct shipping details. We are not responsible for any consequences resulting from failure to do so. (Delivery failure, insufficient address, change of mind, product that don't fit due to wrong models selected by the customer etc). NO refunds, returns and exchanges will be made in this scenario. For more details, please check our <Refund Policy> page.

Delivery Time

Please take a moment to understand our delivery process, which comprises processing time and shipping time that may vary based on your location. The processing time for your order typically ranges from 3-14 businesss days. Once your order has been processed and packed, it will be handed over to our trusted shipping partners for delivery. Shipping time can vary depending on your location, as we serve customers worldwide. For US, the shipping time is around 9-21 business days. Please take note that estimated time range if for reference only. No rush order. No refund or items exchange will be made if the actual time taken is longer than the duration specified as we have no control over the customs, logistics company and/or unforeseen circumstances. For more details, please check our <Shipping Policy> page.

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. This is to avoid delivery failure due to insufficient or incomplete shipping address etc. Failure to do so constitutes a breach of the Terms, and we will not be making any refunds, returns or exchanges. Besides, you are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by casetales. casetales has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that casetales shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Governing Law
These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us
If you have any questions about these Terms, please contact us.