Frequently Asked Questions
Q: I’ve placed my order but have not made payment. Will my order be processed?
A: We will only proceed with your order after payment is made. :)
Q: Do you offer FREE SHIPPING?
A: Free *U.S. Shipping on all orders over $50. (*Except Alaska, Hawaii & Puerto Rico)
Free Shipping to Malaysia & selected countries on all orders.
Please refer the article <FREE SHIPPING THRESHOLD> for more details.
Q: I have selected wrong model (or other specification). What should I do?
A: Please do a remarks upon checkout if your order had been placed but you realised wrong model/specification was selected.
It is recommended to drop us an email (Please provide your order number as well) within 24 hours after your order is successfully placed and paid.
Kindly email to csorder.inquiries@gmail.com
If you wish to make changes to your order (after 24 hours your order been placed), changes made would subject to extra charges at our discretion.
If your order had already been shipped, we are regret to say no changes could be made.
So, do reach out to us as soon as possible.
Reconfirm your selection before you place your order To minimize this situation :)
Q: I’ve placed and paid for my order. How long does it takes to ship out my parcel?
A: Please allow 3-14 business days for processing.
After we shipped your order, the shipping time taken varies according to different country.
For international delivery, it takes around 2-6 weeks (could take up to 8 weeks for remote areas) to deliver. *Please refer to Shipping Policy for more details.
For Malaysian customers, preorder items usually takes around 10 to 24 working days to arrive.
We will try our best to expedite the process :)
Tracking number will be provided through email once available :)
Should you have any inquiries, feel free to drop us an email.
Email: csorder.inquiries@gmail.com
Q: Are your items all preorder?
A: Yes, all items are presumed to be preorder unless otherwise stated.
Q: Do I need to pay taxes/levies/import duties?
A: All taxes, levies, import duties or other similar charges imposed by your country are deemed to be borne and paid by the receiver/recipient/customers.
Failure of which may cause the package be returned to the seller and the customer will need to pay shipping fees for second delivery attempt.
Q: Can I cancel my order and ask for refund?
A: Sorry, once your order is confirmed (placed and paid), no cancellation and no refund.
Q: I have changed my mind upon receipt of package. I want to change to other designs. I have just changed my phone. Do you accept returns & refunds/exchanges?
A: Sorry, your order has been fulfilled (shipped and/or delivered), and we are unable to cancel, refund or return/exchange your order. According to our policy, generally, we DO NOT ACCEPT returns and exchanges/refund.
Q: If I want to order via website and send it as a gift to my friend, is it possible to do so?
A: Yes! No problem for this. We offer worldwide shipping! :) However, no rush order because we have no control over courier and shipment time.
If you plan to have prettier packaging, please contact us for add-ons.
Q: Do you have custom cases/personalized cases?
A: Yes, we do! Do check out our personalized cases collection. Or contact us for more. :)
Q: Do your products come with a warranty?
A: No, our products does not come with a specific warranty as individual usage patterns vary. We recommend carefully reviewing the respective product descriptions, where you’ll find detailed information to help you determine the best fit for your needs. Whether you prioritize shockproof features or prefer a sleek design / tempered glass material (offering a nice grip and clarity, albeit with a trade-off in durability), the product descriptions will guide you in making an informed choice. Please feel free to reach out for assistance or further clarification.
Q: I’ve mistakenly ordered for wrong model and upon receipt of my pacakge, I just realised that wrong size selected For my phone case. Is it possible if I return the package and ask for a correct one?
A: We are sorry to say that no returns/refund/exchange can be made in this case as we have sent you the products according to your selection stated in your order. If you wish to get the case for correct model, you can place a new order and we will proceed with your order once the payment is made.
Q: Failed delivery. What should I do?
A: You need to contact your local post office/courier for instructions (either pickup/second delivery attempt [if available]).
Failure of which may lead to return of package to the sender. In this case, it would take 1-6 weeks time for the package to be returned to the sender’s warehouse. Upon receipt of package, the customer shall bear ALL EXTRA COSTS INCURRED for re-arrangement of package for shipment.
Once the payment of the extra charges is completed, the package would be shipped to the customer again.
STRICTLY NO REFUND AND NO CANCELLATION
SO PLEASE PAY ATTENTION AND AVOID PACKAGES BEING RETURNED.
PLEASE CONTACT THE COURIER & PICKUP AS SOON AS POSSIBLE.
Please note that all stickers are NOT refundable/ NOT returnable.
Only order when you are sure you will be able to apply/install the stickers well.
We are NOT responsible for any flaws/damages/defects when you apply the sticker.
As stickers involved the installation process by the customer themselves, the result of which may be affected by the level of proficiency/ installation skill of the customers.
In view of this, ALL SALES MADE are considered FINAL for stickers!!!
Still have other questions?
Feel free to contact us:
ORDER INQUIRIES
Email: csorder.inquiries@gmail.com
WhatsApp: +601158733587