Delivery Times
At 'Casetales', we strive to provide you with the best possible shopping experience, including transparent and reliable delivery times for your orders.
Please take a moment to understand our delivery process, which comprises processing time and shipping time that may vary based on your location.
Processing Time
The processing time for your order typically ranges from 3 to 14 business days.
During this period, our dedicated team carefully prepares and verifies your order to ensure it meets our quality standards.
Processing times may vary depending on the complexity of the order and the availability of the items.
Rest assured that we work diligently to get your order ready for shipment as quickly as possible.
Shipping Time
Once your order has been processed and packed, it will be handed over to our trusted shipping partners for delivery. Shipping times can vary depending on your location, as we serve customers worldwide. You can expect shipping times to vary based on the destination country and the shipping method you choose during checkout.
Please note that shipping times may also be affected by external factors beyond our control, such as customs inspections, local holidays, and unexpected events. While we make every effort to provide accurate estimates, we recommend considering these potential delays when planning your order.
To provide you with the most up-to-date information regarding shipping times and tracking details, we will send you a confirmation email as soon as your order ships. You can track the status of your order via the tracking link provided in the confirmation email. Some logistics company may take several days to show the updates.
Local delivery (Malaysia)
For delivery within Malaysia, we basically use J&T express, Gdex, Poslaju or private courier as logistics company. The choice of logistic company is solely at our (“Casetales Team” discretion).
FREE SHIPPING TO MALAYISA ON ALL ORDERS
*All items are presumed to be preorder unless otherwise stated.*
For preorder items, the delivery time is around 10-24 business days.
NO RUSH ORDER.
*Please take note that the ETA is for reference only. No refund or items exchange will be made if the ETA is longer than the duration specified above as we have no control over the logistics company and factory/other unforeseen circumstances.
International Delivery
For international delivery, we use private logistics / shipping partners or recipient's local Post (USPS (for United States 🇺🇸) etc). The choice of logistics company is solely at our discretion.
FREE SHIPPING AVAILABLE ONCE THRESHOLD IS REACHED. (Different countries different threshold)
*Please refer to <FREE SHIPPING THRESHOLD> for more details*
United States
FREE *U.S. SHIPPING ON ORDERS OVER US$ 50.
Delivery time: Around 12-35 business days.
*Except Alaska, Hawaii & Puerto Rico
Singapore, *Hong Kong, Taiwan, **Thailand, China
FREE SHIPPING ON ALL ORDERS.
Delivery time: Around 10-28 business days.
*Except Islands 離島區 and Tsuen Wan 荃灣區
**Except Yala
Japan, *South Korea, Vietnam, Philippines
FREE SHIPPING ON ALL ORDERS.
Delivery time: Around 12-32 business days.
*Except Jeju-do
United Kingdom, Germany, France, *Spain, Italy, **Australia, New Zealand
FREE SHIPPING ON ORDERS OVER US$ 80.
Delivery time: Around 12-35 business days.
*Except Santa Cruz de Tenerife
**Except South Australia
Mexico, Austria, Belgium, Greece, Ireland, Luxembourg, Netherlands, Sweden, Poland
FREE SHIPPING ON ORDERS OVER US$ 100.
Delivery time: Around 12-38 business days.
United Arab Emirates, Saudi Arabia, Israel
FREE SHIPPING ON ORDERS OVER US$ 100.
Delivery time: Around 12-35 business days.
Kuwait, Canada, Brazil, Peru, Cyprus, Estonia, Finland, Latvia, Lithuania, Malta, Portugal, Slovakia, Slovenia, Denmark, Czech Republic
FREE SHIPPING ON ORDERS OVER US$ 120.
Delivery time: Around 12-38 business days.
Turkey
FREE SHIPPING ON ORDERS OVER US$ 120.
Delivery time: Around 24-48 business days.
India
FREE SHIPPING ON ORDERS OVER US$ 100.
Delivery time: Around 25-55 business days.
South Africa, Colombia, Bahrain, Oman
FREE SHIPPING ON ORDERS OVER US$ 150.
Delivery time: Around 14-38 business days.
Brunei
FREE SHIPPING ON ORDERS OVER US$ 100.
Delivery time: Around 14-32 business days.
Russia, Ukraine
FREE SHIPPING ON ORDERS OVER US$ 80.
Delivery time: Around 22-59 business days.
Rest of the World
The estimated time arrival for international delivery is 2-8 weeks (Vary according to your location). It is worth the wait!
NO RUSH ORDER.
*Please take note that the ETA is for reference only. No refund or items exchange will be made if the ETA is longer than the duration specified above as we have no control over the logistics company/custom clearance/factory/other unforeseen circumstances.
Tax / Import Duties
All taxes, levies, import duties or similar charges imposed by the country are deemed to be borne by the receiver/recipient/buyer.
The consequences caused by failure of payment of such taxes/duties are to be borne by the receiver/recipient/buyer. Seller has no responsibility to pay the duties/taxes for the customer.
If the package is not collected by customer/buyer and the package is returned to sender, the customer needs to pay the shipping fees again for second delivery attempt.
Failed Delivery
In case when the first delivery attempt was failed, the customer may need to contact local post office/courier for pickup/second delivery attempt (if available).
Failure of which may lead to return of packages to sender. The customer would have to wait for the package to be returned to the sender’s warehouse (time taken of which may range from 1 to 6 weeks).
Upon receipt of package at warehouse, the extra costs incurred/fees charged by the courier for rearranging the package for shipment shall be borne by the customer.
The package would only be re-shipped once the payment of the extra costs is completed successfully.
STRICTLY NO REFUND OR CANCELLATION OF ORDER IN THIS CASE
So please pay attention to the status of your package, it is recommended to download third party tracking applications and get notifications for every movement of the package to avoid failure of delivery/pickup.